Terms & Conditions Introduction

By accessing and using this website and our services, including the Alcotraz App, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not use our website or App.

Please also refer to our Privacy Policy, which explains how we collect and use your personal data.

Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time.

You should check this page periodically to ensure you are aware of any changes. Continued use of the website or App following any updates will be deemed acceptance of those changes.

Use of the Website and App

You may use certain areas of the website or App without providing personal data. However, some features will require you to provide personal information, including:

Using the Alcotraz App

Purchasing products or services

Entering competitions

Registering for promotional offers

Your Information

“Your Information” refers to any personal data you provide to us, including (but not limited to) your name, contact details, and biometric data where applicable.

Your information may be collected when you:

Register an account

Enter a competition

Purchase products or services

We will not sell, rent, or trade your personal data. We will only disclose your information where required by law or legal obligation.

For full details, please refer to our Privacy Policy.

Device Camera Use

The Alcotraz App may require access to your device camera to scan account barcodes and enable certain features.

By using the App, you consent to this functionality where required.

Publication and Sharing of Images

If you choose to publish or share images obtained through our services (e.g. on social media or other platforms), you do so at your own discretion.

We are not responsible for any consequences arising from the publication or sharing of such content.

Photo Opportunities

Use of the Alcotraz App or our services does not guarantee:

Availability of photo opportunities

Successful capture of photographs (e.g. due to technical issues)

Availability of all photo locations at all times (including seasonal availability)

Priority access to any attraction or photo opportunity

Direct Marketing

We may use your personal data to provide updates about our products and services where you have consented to receive such communications.

You will always have the option to opt out of marketing communications.

General Terms of Use

By using this website and the Alcotraz App, you agree to comply with these Terms and Conditions and any additional guidelines or rules that may apply to specific services.

If you do not agree with any part of these Terms and Conditions, you must not use the website or App.

Document Details

Date Published: March 2026 Version: 2.2